Privacy Policy

1. Introduction to the Data Controller

The data controller is Videnie.Space Ltd. (Company VAT registration number: BG207785235), operator of the Videnie, a commercial digital arts space in Sofia, Bulgaria (hereinafter referred to as the “Controller”).

Videnie.Space Ltd. is committed to protecting the privacy of its visitors, customers and partners by respecting the right to informational self-determination. We treat personal data confidentially and take all necessary security, technical and organizational measures to ensure data protection.

Contact details:

Email: hello@videnie.space
Phone: 0876 600 640
Postal address. “Postal address: 9 Kuzman Shapkarev Str., Sofia 1000, Bulgaria

2. Data processing operations

The visit of Videnie requires the purchase of tickets, which involves the processing of personal data through our website www.videnie.space

All processing of personal data is carried out in accordance with Regulation (EU) 2016/679 (GDPR) and local Bulgarian data protection laws.

2.1 Google AdWords Enhanced Conversions

If you interact with our website or advertisements, with your consent, we process your personal data when using the Google AdWords Enhanced Conversions cookie.

Data collected:

Conversion data: information about the actions performed on our website after clicking on an advertisement.
Device and browser information: IP address, browser type, operating system and device IDs.
Cookies and tracking technologies: we use cookies to track interactions with our website and ads.

Objective:

Optimization: improving the performance of ads.
Analytics: understanding consumer behavior and personalizing offers.

You can withdraw your consent at any time or disable cookies in your browser settings.

Duration of cookies: 2 years, unless consent is withdrawn earlier.

For more details, visit Google’s policy page: Google Ads Policy

2.2 Data processing in connection with tickets

Personal data is processed for the purposes of ticket sales, invoicing and participation in events.

Processed data:

For billing: name, address and ticket details.
To confirm purchase: buyer’s email address.
For payment processing: credit card details.
For discounts: check eligibility for a discount (e.g. student or pensioner card).
For date changes: ticket details and email information.
For contact purposes: email address and phone number.

Legal basis for processing:

Invoicing: a legal obligation under Bulgarian tax law.
Confirmation of purchase: contractual obligation.
Check discounts and date changes: contractual obligation.
Contact details: Legitimate interest to communicate with customers.

Saving data:

General: 5 years.
Billing data: 8 years (according to Bulgarian accounting laws).

2.3 Data processing in connection with gift vouchers

Gift vouchers are not linked to individuals and are sent electronically. No additional personal data is processed beyond standard ticketing procedures.

2.4 Contact us

If you contact Videnie by email, phone, post or social media, we process your personal data to respond.

Data collected: name, email, phone number, social media id and details of
enquiries.

Legal basis: legitimate interest in communication and customer service.

Data retention: 5 years since last interaction.

2.5 Newsletter subscription

We collect your name and email to send offers and updates. Your IP address and subscription date are stored to prevent abuse.

Legal basis: explicit consent at subscription.

Data retention: until consent

2.6 Social media data processing

Shared data processing with social media platforms:

Facebook & Instagram: data processing is shared with Meta. Details – Meta Data Policy.

Independent data processing:

YouTube & Google services: data processing policies are independent. Details – Google Privacy Policy

3. Data access, processing and sharing

3.1 Who has access?

Only authorised employees and service providers (e.g. hosting, payment processing) have access to your personal data under strict confidentiality agreements.

3.2 Data sharing

Your data will only be shared with third parties if:

This is required by law (e.g. tax authorities).
You explicitly agree to this.

3.3 International data transfers

Your data may be transferred to third countries that provide adequate data protection measures.

4. Your rights as a data subject

Under the GDPR, you have the right to:

Access: to request a copy of your personal data.
CORRECTION: To correct inaccurate or incomplete data.
Erasure: To request the erasure of your data (“right to be forgotten”).
Restriction: to request a temporary suspension of processing.
Data portability: to request your data in a structured format.
Objection: to object to processing based on legitimate interest.
Withdrawal of consent: at any time for consent-based processing.

To exercise these rights, contact us at support@videnie.space. We will respond within one month.

5. Complaints and legal remedies

If you believe your data rights have been violated, you can:

Contact us directly at support@videnie.space
File a complaint with the Bulgarian Data Protection Commission. Bulgaria’s Data Protection Authority.
File a case.

6. Policy updates

Videnie reserves the right to update this Privacy Policy. The latest version will always be available on our official website.

This Privacy Policy ensures transparency and compliance with GDPR regulations for all visitors and customers of Videnie.